01
Automation Audit
We map the current process and identify which steps are genuinely worth automating before any build begins.
Workflow Automation
Automate repetitive steps without removing necessary human decisions.
We map the current workflow, automate the repeatable steps, and keep approvals, exceptions and customer-facing decisions with the right people.
Workflow mappingHuman handoff rulesTested integrations
Workflow mappingHuman handoff rulesTested integrations
Automation Workflow
Automation begins with the current process.
1
Workflow Review
We document the current steps, tools, people, delays and common exceptions.
2
Automation Map
Triggers, actions, data fields and human handoffs are agreed before anything is connected.
3
Build
The selected tools and integrations are configured around the approved logic.
4
Test
Normal, incomplete and exception scenarios are checked before the workflow is activated.
5
Monitor
Early results and failures are reviewed so rules can be corrected with evidence.
Engagement Models
Choose the right starting point for your automation project.
Start with clarity, build one useful workflow, or move into ongoing management as your needs grow.
02
Single Workflow Build
One chatbot, lead follow-up or CRM workflow is built, tested and handed over with practical documentation.
03
Managed Automation
Multiple workflows are monitored and refined as your tools, volume and business rules change.
Why Two Coding
Why Choose Two Coding for AI Automation?
The goal is not to automate the most steps; it is to automate the right steps without creating hidden operational risk.
Current process first
We review what actually happens today before proposing a new automated route.
Defined human handoff
Rules state when a team member must review, approve or continue the conversation.
Test scenarios
The workflow is checked with common and incomplete inputs, not only a perfect demonstration case.
Existing-tool awareness
Current CRM, website and communication tools are considered before adding another platform.
Access planning
Required accounts, permissions and data fields are documented before integration work starts.
Change visibility
New workflow requests are assessed for their effect on logic, testing and maintenance.
Connected Systems
Four practical workflows, connected around clear business rules.
Each service can work independently or connect into one documented system with visible routing and human handoffs.
Current workflow
The existing manual process is mapped before any automation logic is proposed.
Trigger logic
Inputs, conditions, actions and failure states are documented in plain language.
Connected Automation
Clear triggers · Visible routing · Human handoffs
Two CodingHuman handoff
Automation stops or escalates when a decision needs a person, approval or exception handling.
Monitored release
Test cases, logs and access controls are reviewed before the workflow is relied upon.
F.A.Q.
Common questions about ai automation.
Will an AI chatbot replace our support team?+
It does not have to. A chatbot can answer approved questions and collect details while sending complex or sensitive cases to a person.
Can automation connect with our existing CRM?+
Possibly. Compatibility depends on the CRM, available APIs or connectors, account permissions and the workflow required.
Which tasks are suitable for automation?+
Repeated tasks with clear triggers, consistent information and defined exceptions are usually the strongest candidates.
Can an automation be changed later?+
Yes, but changes should be reviewed and tested because one new condition can affect several later steps.
UAE Project Enquiries
Find the repetitive steps your UAE team can automate safely.
Describe how an enquiry or internal request moves through your business today. We will help identify where automation may be practical.
